Consumer Privacy Center
Feedback integration reaching 100K+ global users
The Problem Space
Consumer-facing privacy settings need continuous improvement based on real user feedback. Without systematic feedback collection, product decisions rely on assumptions.
Working Conditions
- Scale: 100K+ global user interactions
- Signal: High-volume feedback requires filtering for actionable insights
- Integration: Feedback must connect to product improvement workflows
Architectural Choices
Integrated Sprig feedback collection into Privacy Settings, enabling user sentiment analysis.
Platform designed to surface patterns from high-volume feedback, converting insights into actionable product improvements.
Results
Platform has recorded 100K+ global user interactions.
Provides high-signal data to inform privacy experience and compliance-driven enhancements at scale.